Alternative Dispute Resolution

The European Union has created a website to support consumers in submitting their complaints about any dispute they are involved in. L&S Cosmetics provides all the information so that you can exercise your right to complain to an official, third-party and impartial entity (dispute resolution entity) that will help you resolve the dispute in question.

Therefore, if you are dissatisfied with the purchase of a good or service on our website, or with the solution we have presented to resolve the situation, you can access this official website https://webgate.ec.europa.eu/odr/main/?event=main.home.show and submit your complaint and objection.

What is alternative dispute resolution?

Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution or guidance of a conflict, before initiating litigation in the Courts.

As a general rule, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between them and the merchant who is the target of their complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.

Alternative dispute resolution is usually less expensive, less formal, and faster than legal proceedings.

Suggestions for Alternative Dispute Resolution Entities

L&S Cosmetics provides the websites of some of these entities that may help you present your arguments:

CNIACC – National Centre for Consumer Conflict Information and Arbitration - http://www.arbitragemdeconsumo.org/

Porto Consumer Conflict Arbitration Centre - http://www.cicap.pt/

CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court) - http://www.ciab.pt/pt/

CIMPAS – Information, Mediation and Insurance Ombudsman Centre - https://www.cimpas.pt/